Return & Exchange Policy
Last updated: March 2025
We offer a 7-day return window on In Stock products from the date of delivery. Made to Order and custom products are non-returnable once approved and crafted.
What Can Be Returned
- In Stock products in original unworn condition with all original packaging and certificates
- Items with a manufacturing defect (any timeline)
- Items significantly different from the product listing
What Cannot Be Returned
- Made to Order or custom designed jewellery (once design is approved and payment is made)
- Products that have been worn, altered, engraved, or resized
- Products without original packaging or certificates
- Products damaged due to misuse or accident after delivery
Exchanges
We offer free size exchanges for rings within 7 days of delivery. For other exchanges, contact us within 7 days. We provide a 90% exchange value on lab grown diamond and gold jewellery based on prevailing rates at the time of exchange.
Return Process
- 1. WhatsApp or email us within 7 days of delivery with your order number and reason
- 2. We arrange free reverse pickup
- 3. Item is inspected at our workshop (3–5 business days)
- 4. Refund initiated within 5–7 business days of inspection
Refunds
Refunds are processed to the original payment method. UPI and card refunds take 5–7 business days. Bank transfer refunds take 7–10 business days. GST (3%) is non-refundable as it is remitted to the government.
Manufacturing Defects
If your jewellery has a manufacturing defect (stone falling out, clasp breaking within 6 months of normal use), we repair or replace it at no charge.